Hospital Policy at Vet Care

Veterinary Care Unlimited
Dr. Theresa Paoloni, DVM

Vet Care Unlimited Hospital Policy

Appointments:

Scheduling:

We do require an appointment. You can call (718) 296-7700 to schedule an appointment for your pet.

Arrival:

We ask that you try and arrive 15 minutes prior to your scheduled appointment time.

We are striving to keep your wait short. If you cannot arrive 15 minutes early we ask that you be on time. If you arrive late without making prior arrangements with our staff we may need to reschedule your appointment for a later date.

If you have not been to our office in 1 year or more we may ask you to complete our "Client Verification Form", to keep our records current.

What to bring?

New Clients or Current Clients with a New Pet:

On the day of your appointment we ask that you supply any documentation you may have from Veterinarians, Breeders, etc. that can explain your pet's medical history. Please ask your previous Veterinarian to fax any documentation prior to your visit. Our fax # is

(718) 296-1266.

Bring a stool sample with you on your first appointment. Stool can be stored in the refrigerator overnight in a small zip lock bag. Write your pet's first and last name on the bag with a permanent marker. If the litter box is shared, bring in any stool from that box.

Upon arrival we will require you to complete one or more forms. To save time go to: www.vetcareunlimited.com/New_Client_Reg_Form.htm. Completing this form online better prepare our staff for your visit.

Surgeries are normally scheduled on Thursdays, unless special arrangements are made.

Financial Policy:

We understand along with the worry of wanting the best possible care for your loving pet, you are also faced with the financial burden of doing what is best. We have extended our payment options to include the payment options below. If you do not have Care Credit and would like to apply please feel free to drop by our office and we will gladly assist you with any paperwork details. We also carry the appropriate forms for Pet Insurance. For more on Care Credit and Pet Insurance click on the links below.

Full payment is due upon prior to departure. We require a 50% deposit for any pet Admitted into our hospital and the remaining balance to be paid prior to discharge.

We accept:
Visa, Master Card, Debit Card with a Visa or Master Card Logo, Discover, Personal Checks and Cash. Personal Checks are only accepted when accompanied by a drivers license. Personal Checks are subject for approval by Equifax ® services.

Office Hours:

Monday

9 am to 7 pm

Wednesday

9am to 6pm

Thursday

9am to 6pm

Friday

9am to 7pm

Saturday

9am to 2pm

We are closed Tuesdays and Sundays.

We are closed on the following holidays:

New Years Day, Thanksgiving, Labor day, Christmas, July 4th

Testing:

At Vet Care Unlimited we pride ourselves on providing the highest quality care for your pet. Our doctors will not treat, sedate or vaccinate any animal without first providing a physical exam. We do require Pre-Anesthetic testing prior to placing any animal under anesthesia.

Visiting:

Visiting hours are encouraged depending on your pet’s condition and if your pet is not subjected to any stress. Our main concern is keeping your pet calm and well rested while hospitalized

We realize that your pets are an important part of your life and we will always put their care above any other considerations. At Veterinary Care Unlimited, we thrive on our care and compassion for all animals.

We schedule visiting on a case by case basis. We do not offer a specific time or day to visit with your pet. We do offer progress reporting via telephone or email.

Admitting:

All pets being admitted for the day must be brought in by 9 am. An adult is needed to sign the required consent form on the morning of the procedure. A 50% deposit is required upon admission. Special arrangements for early drop off can be made by contacting our office 48 hours in advance. If for any reason you need to cancel an appointment, please give us advanced notice.

We can provide 24-hour care for certain hospital cases by our qualified veterinary technician.

Correspondence:

If your pet has been admitted for a procedure or surgery we ask that you call between 5:00 pm and 5:30 pm. At this time we will give you a discharge time, progress of your pet and the final cost.

If your pet has been hospitalized with VCU, we ask that you call between 12:00pm and 1:00pm for an update. Hospital rounds will have been completed and we can give you a report on your pet's progress.

We know hospitalizing your pet can be a difficult time for you, as well as your loved one. We hope this information has been helpful and has provided a better understanding of our hospitalization procedures.

Created by: Veterinary Technology Solutions, Inc.