Hospital Policy
Appointments
Scheduling:
We do require an appointment. You can call (718) 296-7700 to schedule an appointment for your pet.
Arrival:
We ask that you try and arrive 15 minutes prior to your scheduled appointment time.
We are striving to keep your wait short. If you cannot arrive 15 minutes early we ask that you be on time. If you arrive late without making prior arrangements with our staff we may need to reschedule your appointment for a later date.
If you have not been to our office in 1 year or more we may ask you to complete our "Client Verification Form", to keep our records current.
What to bring?
New Clients or Current Clients with a New Pet:
On the day of your appointment we ask that you supply any documentation you may have from Veterinarians, Breeders, etc. that can explain your pet's medical history. Please ask your previous Veterinarian to fax any documentation prior to your visit. Our fax # is (718) 296-1266.
Bring a stool sample with you on your first appointment. Stool can be stored in the refrigerator overnight in a small zip lock bag. Write your pet's first and last name on the bag with a permanent marker. If the litter box is shared, bring in any stool from that box.
Upon arrival we will require you to complete one or more forms. To save time go to: www.vetcareunlimited.com/New_Client_Reg_Form.htm. Completing this form online better prepare our staff for your visit.
Surgeries are normally scheduled on Wednesdays, Thursdays, and Fridays unless special arrangements are made.
Financial Policy:
We understand along with the worry of wanting the best possible care for your loving pet, you are also faced with the financial burden of doing what is best. We have extended our payment options to include the payment options below. If you do not have Care Credit and would like to apply please feel free to drop by our office and we will gladly assist you with any paperwork details. We also carry the appropriate forms for Pet Insurance. For more on Care Credit and Pet Insurance click on the links below.
Full payment is due upon prior to departure. We require a 50% deposit for any pet Admitted into our hospital and the remaining balance to be paid prior to discharge.
We accept:
Visa, Master Card, Debit Card with a Visa or Master Card Logo, Discover, Personal Checks and Cash. Personal Checks are only accepted when accompanied by a drivers license. Personal Checks are subject for approval by Equifax ® services.